Why am I getting an error message when I rotate the screen on my mobile or tablet?

If you receive an error message when rotating your device, it may be due to screen orientation settings or an issue with the current game session. Try these steps:

1. Ensure Screen Rotation is Enabled:
   • For iPhone/iPad: Swipe down from the top-right corner (iPhone X or later) or swipe up from the bottom edge of the screen (iPhone 8 or earlier). Make sure the "Portrait Orientation Lock" (padlock icon) is off.
   • For Android: Swipe down from the top of the screen to access the quick settings menu and ensure the "Auto-rotate" feature is enabled.
2. Refresh the Page or Restart the Game:
   • Sometimes simply refreshing the webpage or restarting the game can resolve the issue.
3. Clear Your Browser Cache:
   • For Chrome (Mobile): Open the Chrome app, tap the three dots in the top-right corner, go to "History" > "Clear browsing data," select "Cached images and files," and tap "Clear data."
   • For Safari (iPhone/iPad): Go to "Settings" > "Safari," tap "Clear History and Website Data," and confirm by tapping "Clear History and Data."
   • For Firefox (Mobile): Open the Firefox app, tap the three dots in the top-right corner, go to "Settings" > "Privacy," tap "Clear private data," select "Cache," and tap "Clear Data."

If the issue persists, please contact our support team for further assistance.